Software maintenance and cloud support
After launch we keep your software healthy: uptime monitoring and alerting, security patching, backups and disaster-recovery drills, cloud cost reviews and a steady stream of improvements — under a support plan with agreed response times.
What our support covers
Best for: teams without in-house DevOps, and products that must stay online.
Post-launch support
Bug fixes, small improvements and help for your team after go-live.
Taking over an existing app
Support for software built by another team or freelancer, starting with a health check.
DevOps without a DevOps team
CI/CD, containers, environments and deployments managed for you.
Security & updates
Regular dependency updates, patching and vulnerability fixes.
Cloud cost reviews
Right-sizing servers and services so you do not overpay for hosting.
Reliability
Monitoring, alerting, backups and tested disaster recovery.
Everything you need to launch
Delivered end to end by senior engineers, with weekly demos and written updates. You own the code once the project is paid in full.
- Uptime monitoring and alerting
- Agreed response times (SLA)
- Security patching and dependency updates
- Automated backups and restore tests
- Docker and Kubernetes operations
- Cloud cost reviews
- Monthly report on health and changes
- Hours for improvements and new features
From first call to launch
- 01
Onboard
Access, documentation and a health check of code, infrastructure and security.
- 02
Stabilise
Fix urgent risks: backups, monitoring, outdated dependencies.
- 03
Operate
Ongoing monitoring, patching and support within agreed response times.
- 04
Improve
Planned improvements and features using your monthly hours.
Tools we use
Mature, well-supported technology your team can hire for and maintain. See our full technology stack.
- AWS
- Docker
- Kubernetes
- Cloudflare
- Vercel
- GitHub Actions
- PostgreSQL
- Linux
Typical timeline
| Onboarding | 1–2 weeks onboarding |
|---|---|
| Engagement | Monthly plans |
| Enterprise | Custom SLAs |
Starting ranges; your exact plan depends on scope and integrations. Try the project estimator or read how pricing works.
Frequently asked questions
What does a software maintenance plan include?
Monitoring and alerting, security patching, dependency updates, backups, bug fixes within agreed response times, and a set number of hours each month for improvements.
Can you support software built by another company?
Yes. We start with a health check of the code and infrastructure, document the risks we find, and fix the urgent ones before regular support begins.
What response times do you offer?
Response times are agreed in your support plan based on how critical the system is — faster for production outages, slower for minor requests.
Is support included after a new project launches?
Every project includes a 30-day warranty for reproducible defects. After that you can move to a monthly support plan.
Often combined with
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Learn more →Planning a cloud & 24/7 support project?
Tell us what you're building. An engineer replies within 24 hours with questions and a time to talk.